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PRIVACY POLICY
1.
GENERAL
1.1
We
appreciate
the
trust
you
have
placed
in
us
by
providing
us
with
your
personal
information.
To
justify
that
trust,
we
have
put
in
place
the
strictest
measures
to
ensure
that
your
privacy
is
safeguarded.
The
following
privacy
policy
sets
out
our
practices
and
policies
in
relation
to
personal
information
(including
sensitive
personal
data
or
information)
collected,
received,
possessed,
stored, deal with or handled by us.
1.2
This
Privacy
Policy
has
been
prepared
under
the
provisions
of
the
(Indian)
Information
Technology
Act,
2000
(the
IT
Act
)
and
the
Information
Technology
(Reasonable
Security
Practices
and
Procedures
and
Sensitive
Personal
Data
or
Information)
Rules,
2011
(the
Data
Protection
Rules
)
promulgated
thereunder,
and
Novo
Labs
Technology
Private
Limited,
a
company
duly
incorporated
under
the
Companies
Act,
2013
and
having
its
registered
office
at
10,
5th
Block
A,
Koramangla,
Bangalore Karnataka, India – 560095 (referred to herein as
MonkeyBox
or
us
).
1.3
Please
note
that
the
Privacy
Policy
may
be
amended
unilaterally
by
MonkeyBox
from
time
to
time,
and
such
amendments
shall
each
be
binding
on
you.
Please
review
this
document
on
a
regular
basis
and apprise yourself of any amendments.
1.4
By
using
this
App
you
agree
to
be
bound
by
the
terms
and
conditions
of
this
Privacy
Policy.
This
Privacy Policy is incorporated into and subject to the Terms of the App.
2.
CONSENT
By
using
the
App
and/or
by
providing
your
personal
information,
you
consent
to
the
collection
and
use
of
the
information
you
disclose
on
the
App
in
accordance
with
this
Privacy
Policy
(whether
such
collection
and
use
is
solely
by
MonkeyBox
or
otherwise),
including
but
not
limited
to
your
consent for sharing your information as per this privacy policy.
3.
COLLECTION OF PERSONAL INFORMATION
3.1
When
you
use
our
App,
we
collect
and
store
your
personal
information
which
is
provided
by
you
from
time
to
time.
This
includes,
but
is
not
limited
to,
your
name,
your
mobile
number,
your
address,
the
name
of
your
ward,
the
address
of
your
ward’s
school,
etc.
We
only
collect
that
information which is necessary for us in order to provide you with our services.
3.2
In
addition
to
such
information,
we
may
automatically
track
certain
information
about
you
based
upon
your
usage
of
our
App.
We
use
this
information
to
do
internal
research
on
our
users'
demographics,
interests,
and
behaviour
to
better
understand,
protect
and
serve
our
users.
This
information is compiled and analyzed on an aggregated basis.
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3.3
Should
you
send
us
any
personal
correspondence,
such
as
emails,
letters,
or
notices
or
if
other
users
or
third
parties
send
us
correspondence
about
your
activities
on
the
App,
we
may
collect
and
store
such information.
3.4
By
virtue
of
you
downloading
the
App
through
the
Google
Play
Store,
we
are
provided
with
a
unique
advertising
identifier
for
advertising
and
user
analytics
purposes.
We
may
use
the
advertising
identifier
in
connection
with
the
information
collected
in
accordance
with
the
terms
of
this
Privacy
Policy.
[
Note:
Please
confirm
that
this
is
applicable
to
you.
I
know
that
the
Google
Store does have this feature.
]
4.
FINANCIAL INFORMATION
We
provide
you
with
the
option
of
making
payments
online
through
a
secure
payment
gateway.
Any
payment
transactions
made
through
the
gateway
are
solely
between
you
and
the
payment
gateway
service
provider.
We
do
not
collect
or
store
any
information
such
as
your
credit/debit
card
numbers,
bank
account
details,
netbanking
identifiers/passwords,
or
any
such
financial
information
relating to our users. [
Note: Please confirm that
this is the case.
]
5.
USE OF PERSONAL INFORMATION
5.1
We
collect
your
personal
information
so
that
we
are
able
to
provide
you
with
the
products
and
services that you request. In addition, we may also use your personal information to,
inter alia
:
(a)
Monitor complaints and troubleshoot issues raised our users;
(b)
Resolve disputes relating to orders and deliveries;
(c)
measure our users’ interest in the products and services we provide; and
(d)
inform
you
about
our
offers,
as
well
as
new
products
and
services.
[
Note:
Please
let
me
know if you can think of any other purposes for which you use the data.
]
5.2
With
an
aim
to
continuously
improve
our
products
and
service
levels,
we
collect
and
analyze
profile data, ordering data, as well as demographic data about our users' activity on our App.
5.3
We
identify
and
use
your
IP
address
to
help
diagnose
problems
with
our
server,
and
to
administer
our
App.
Your
IP
address
is
also
used
to
help
identify
you
and
to
gather
broad
demographic
information. [
Note: Please confirm if this is the
case.
]
6.
DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION
6.1
You
agree
that
we
may
disclose
and
share
your
personal
information
with
our
corporate
affiliates
and
service
providers
in
order
to
ensure
the
security
of
our
information.
[
Note:
This
clause
may
be
deleted/amended if no disclosure is contemplated at all.
]
6.2
We
will
disclose
your
personal
information
in
good
faith
if
required
to
do
so
by
law
or
upon
request
from
judicial
or
governmental
authorities.
We
may
also
disclose
your
personal
information
to
third
party
rights
owners,
or
others
in
the
good
faith
belief
that
such
disclosure
is
reasonably
necessary
to
enforce
our
Terms
or
the
Privacy
Policy;
posting
or
other
content
violates
the
rights
of
a
third
party;
or protect the rights, property or personal safety of our users or the general public.
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6.3
You
agree
that
your
personal
information
collected
through
the
App
may
be
shared
with
another
business
entity
in
the
event
that
MonkeyBox
our
assets
are
merged
with,
or
in
the
process
of
being
merged
with
or
acquired
by
such
business
entity
or
organization,
or
pursuant
to
an
amalgamation,
reorganization,
or
restructuring
of
our
businesses.
In
such
an
event,
such
other
business
entity
(or
the
restructured
entity)
shall
ensure
its
best
efforts
to
follow
this
privacy
policy
with
respect
to
your
personal information.
7.
ACCESS TO PERSONAL INFORMATION
7.1
You
shall,
at
all
times,
have
the
right,
upon
request,
to
access
and
review
the
personal
information
held
by
us.
Upon
discovering
that
the
personal
information
provided
by
you
is
inaccurate
or
deficient
in
any
manner,
you
shall
have
the
right
to
request
suitable
changes
or
amendments
to
such
data,
which
may
be
provided
by
us
as
feasible.
[
Note:
This
right
must
be
given
to
the
users
by
law.
I believe the App must already give users this option.
]
7.2
Notwithstanding
anything
to
the
contrary
contained
herein,
we
shall
be
entitled
to
refuse
access
to
such
personal
data
or
information
in
certain
cases;
including,
for
instance,
where
providing
access
such information may infringe the privacy of another individual.
8.
RETENTION OF PERSONAL INFORMATION
Your
personal
information
collected
by
us
shall
not
be
retained
for
longer
than
is
required
for
the
purpose
for
which
the
information
may
lawfully
be
used
or
is
otherwise
required
under
any
other
law for the time being in force.
9.
ADVERTISEMENTS AND LINKS TO OTHER WEBSITES
We
may
use
third
party
advertising
companies
to
place
ads
on
the
App.
These
companies
will
gain
access
to
information
to
your
visits
to
this
App
as
well
as
other
apps
and
websites
through
cookies
or
other
such
tracking
devices.
Such
companies
may
use
such
information
(which
shall
not
include
any
personally
identifiable
information),
to
provide
other
advertisements
relating
to
products
and
services that may be of interest to you. [
Note: Please
confirm if this is the case.
]
10.
SECURITY MEASURES
We
have
put
in
place
exacting
security
measures
to
safeguard
our
users’
information
against
loss,
misuse, and unauthorized access, once the information is in our possession.
11.
GRIEVANCE OFFICER
As
required
by
law,
we
have
appointed
a
Grievance
Officer
to
ensure
our
compliance
of
this
Privacy Policy.
The following shall be reported/directed
to the Privacy Officer:
(a)
requests for access to your personal information;
(b)
any grievances in relation to your personal information;
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(c)
any security breach in relation to your personal information.
Our Grievance Officer is Mr Rushab Bhatnagar. His contact details are as follows:
Address: 42/3/C2, Ground Floor, Nagavarapalya, Haralakunte, Bangalore, Karnataka-560068.
Ph: 8951379574
Email:
[email protected]
Please
feel
free
to
contact
our
Grievance
Officer
in
case
you
have
any
questions
relating
to
this
privacy
policy.
[
Note:
This
is
required
by
law.
You
may
just
designate
an
existing
employee
and provide his office contact details.
]